Privacy Policy
Effective date: October 22, 2026
This Privacy Policy explains how Edge Home Services LLC ("Edge Home Services", "we", "us") collects, uses and shares information when you visit edgehometx.com, request service, or work with us as a client or technician.
Information we collect
- Contact details you give us, such as your name, phone number, email address and service address or ZIP code.
- Service details, such as appliance type, model and serial numbers, photos taken during a visit, warranty work order numbers and notes about the repair.
- Business details from clients and technicians, such as company name, job title and, for technicians, experience and certifications.
- Technical data collected automatically by our website host and the services that deliver our pages (such as IP address, browser type and pages visited).
How we use information
- To schedule, perform and document appliance service.
- To report diagnoses and invoice the home warranty company or client that authorized the work.
- To respond to questions, coverage requests and partnership inquiries.
- To review technician applications and manage our technician network.
- To meet legal, tax and insurance obligations.
How we share information
We do not sell personal information. We share it only as needed to do the work:
- With the home warranty company or client that issued the work order, including diagnosis reports and photos.
- With the technician assigned to your job.
- With service providers that help us run the business, such as email, scheduling, parts suppliers and payment processors.
- When required by law, or to protect our rights, customers or technicians.
Text messages and calls
If you give us your phone number for a service request, we may call or text you about that request, such as scheduling and appointment updates. Message and data rates may apply. Reply STOP to stop text messages.
Data retention and security
We keep service records for as long as needed to complete the work, support warranty claims and meet legal and tax requirements. We use reasonable administrative and technical safeguards to protect information, but no method of transmission or storage is completely secure.
Your choices
You may ask us to access, correct or delete your personal information, subject to records we must keep for legal or contractual reasons. Contact us using the details below.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy from time to time. The effective date above shows when it was last changed.